At fammekup.com, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
1. Returns
Due to the nature of cosmetic and beauty products:
- Opened or used products are non-returnable and non-refundable for hygiene and safety reasons.
- Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
2. Return Conditions
To be eligible for a return:
- The product must be unused, unopened, and in original packaging
- You must contact us within 48 hours of delivery
- Proof of purchase and unboxing images/video may be required
3. Refunds
Once your return is approved and inspected:
- Refunds will be processed to the original payment method
- Processing time may take 7–14 business days depending on the payment provider
4. Non-Refundable Items
- Used or opened cosmetic products
- Products damaged due to misuse
- Items purchased during sales or promotions (unless defective)
5. Contact for Returns
To initiate a return or refund request, contact us at:
Website: https://www.fammekup.com
Email: [ssfamina21@gmail.com]
Phone: [+971 502522605]